PRIVACY POLICY.

This website is operated by Little Venice Film Festival CIC, a Community Interest Company registered in England and Wales under company number 14681882.

Our registered office is:

27 Old Gloucester Street, London, WC1N 3AX, United Kingdom.

Little Venice Film Festival CIC is the data controller for personal information it collects and uses for its festival activities.

For privacy enquiries, contact: team@littlevenicefilmfestival.org .

Our handling of personal information is subject to applicable data protection law, including the UK General Data Protection Regulation and Data Protection Act 2018, as amended.

Depending on how you interact with LVFF, we may collect the following information:

• Contact information: your name, email address, telephone number and the details you provide when contacting us.
• Booking information: purchases, ticket or pass selections, booking references, payment status and related correspondence.
• Donation information: the amount contributed, transaction reference and information supplied during the donation process.
• Membership information: account registration details, membership status and relevant activity within member services.
• Volunteer information: your interests, availability, relevant experience and application responses.
• Communication preferences: newsletter subscriptions, marketing choices and consent records.
• Technical information: device, browser, IP address, website activity and cookie-related information collected through applicable website technologies.

We may also receive limited information from service providers involved in transactions, bookings or other activities you have requested.

Please avoid sending sensitive personal information unless it is necessary for your enquiry.

Where you provide accessibility or other sensitive information, we will handle it with additional care and use an appropriate lawful basis and, where required, a special-category processing condition.

We use personal information only where there is an appropriate purpose and lawful basis for doing so.

Providing our services

We process information to administer bookings, issue confirmations, provide membership access and fulfil purchases. The applicable legal basis is normally the performance of a contract or steps requested before entering one.

Responding to enquiries

We use information to answer questions, deal with requests and manage relationships with filmmakers, audiences, volunteers and festival partners.

Depending on the circumstances, we rely on legitimate interests in managing our festival or on steps necessary to provide a requested service.

Legal and financial obligations

We may retain and use information where necessary for accounting, taxation, regulatory obligations or compliance with applicable law.

Security and administration

We may process relevant technical and account information to protect our website, investigate misuse and maintain reliable festival operations. This may be based on our legitimate interests or legal obligations.

Communications and marketing

We use consent for marketing communications where required. Other lawful bases may apply to essential service messages and communications permitted by law.

Where processing relies on legitimate interests, these include operating our festival, responding to enquiries, protecting our services and maintaining relationships with our audiences and supporters.

When you purchase a ticket or Festival Pass, or make a donation, we collect the information needed to process the transaction and maintain an appropriate financial record.

This may include your name, contact information, transaction amount, purchase details, payment status and order reference.

Payments are processed through the payment services offered at checkout, including PayPal where enabled.

Full payment-card credentials are generally handled by the relevant payment provider rather than being supplied directly to LVFF.

Payment providers may process personal information under their own privacy notices and legal obligations.

We retain relevant transaction records where needed to administer purchases, manage refunds, resolve disputes and meet financial or legal obligations.

For information about booking conditions, cancellations and refunds, please read our Terms & Conditions .

Contact enquiries

When you contact LVFF using a form or email, we use the information you provide to respond to your enquiry and manage any necessary follow-up.

Volunteering

Volunteer applications may include your contact details, availability, preferred activities and information about your experience.

We use this information to review applications, communicate with applicants and organise appropriate volunteering opportunities.

We may retain a reasonable record of applications for recruitment administration and future opportunities, subject to our retention criteria and any applicable consent choices.

LVFF Community

Our online community is provided through membership functionality on our website.

We use relevant account information to administer registration, provide access to member content and communicate essential membership information.

Membership-related service communications are separate from optional marketing messages.

Children and young people

LVFF celebrates films for audiences of different ages. Where activities involve children's personal information, we take account of applicable safeguards and any parental or guardian involvement required by law.

If you believe a child has provided personal information inappropriately, please contact us so we can review it.

LVFF may send festival announcements, programme news, opportunities and other updates to people who have signed up to receive them or where communications are otherwise permitted by law.

Where consent is required, we will rely on an appropriate opt-in choice.

Signing up for membership, submitting a contact form or applying to volunteer does not automatically mean that you have consented to unrelated marketing communications.

You can withdraw marketing consent or object to direct marketing at any time by using an unsubscribe option where provided or by contacting us directly.

We may retain limited information needed to respect an unsubscribe request and avoid sending further unwanted marketing.

We may still send essential communications necessary to administer a booking, account, membership or other service you have requested.

Our website uses Squarespace and may use cookies or similar technologies to support its operation, security, account features and performance.

Essential cookies

Some cookies and related technologies are necessary to operate website functions, maintain security and enable services such as account access.

Analytics and optional technologies

Depending on the website services and integrations enabled, analytics and other optional technologies may collect information about visits, pages viewed, device characteristics and interactions with the website.

Where consent is required for non-essential cookies or similar technologies, appropriate consent controls must be used before those technologies are activated.

Managing cookies

Visitors can manage certain cookie choices through the website's consent controls, where available, and through their browser settings.

Disabling essential browser functions may affect some website features.

For more information about Squarespace's own privacy practices, visit its Privacy Policy .

Who may receive information?

We may share relevant personal information with service providers where necessary to operate LVFF, deliver requested services or meet legal obligations.

Depending on the service used, recipients may include:

• Website hosting and membership providers, including Squarespace.
• Payment processors, including PayPal where applicable.
• Email, communications and administrative service providers.
• Ticketing providers and event venues where necessary to administer an event or booking.
• Professional advisers or public authorities where disclosure is legally required or justified.

External services such as FilmFreeway may collect information directly under their own privacy policies when you use them.

International processing

Some service providers may process or store information outside the United Kingdom.

Where international transfers require additional protection, we will use applicable legal mechanisms or safeguards, such as recognised adequacy arrangements or approved contractual protections.

You may contact us for information about safeguards applicable to transfers of your information.

How long information is kept

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal requirements.

Retention depends on the nature of the information and may take account of:

• The time needed to deal with an enquiry or application.
• The duration of an account, membership or service.
• Financial, accounting and record-keeping obligations.
• The need to resolve disputes or establish legal rights.
• Withdrawal of consent, objections and deletion requests.

Security

We take appropriate organisational and technical measures to protect the personal information under our control against unauthorised access, loss or misuse.

No online system can be guaranteed completely secure, but we aim to handle information responsibly and limit access to those who need it for legitimate purposes.

Depending on the circumstances and applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your information in appropriate circumstances.
• Request restriction of certain processing.
• Object to processing based on legitimate interests.
• Object to direct marketing at any time.
• Request portability of applicable information.
• Withdraw consent where processing relies on consent, without affecting processing already carried out lawfully.

Certain rights are subject to legal conditions and exceptions. We may need to verify your identity before responding to a request.

Making a privacy request

To ask a question or exercise your rights, email:

team@littlevenicefilmfestival.org

Complaints

If you have concerns about how we handle your information, please contact us so we can investigate.

You also have the right to complain to the UK's Information Commissioner's Office (ICO), subject to applicable law.

Further information is available at ico.org.uk .

Changes to this policy

We may update this Privacy Policy when our services, technology, procedures or legal obligations change.

The latest version will be published on this page with its updated revision date.