Little Venice Film Festival is operated by Little Venice Film Festival CIC, a Community Interest Company registered in England and Wales under company number 14681882.

Our registered office is 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom.

References to "LVFF", "the festival", "we", "us" and "our" mean Little Venice Film Festival CIC.

These terms apply to purchases and services provided directly by LVFF through our official website, including festival tickets, passes, donations and community membership.

Film submissions made through FilmFreeway are governed by the submission rules and conditions displayed on our official FilmFreeway listing. Where an external ticketing provider is used, any additional provider terms will be made available at the relevant booking stage.

Nothing in these terms limits or excludes consumer rights that cannot lawfully be restricted.

The fourth edition of Little Venice Film Festival is scheduled to take place in London from 22–28 April 2027.

LVFF may offer individual screening tickets and different types of Festival Pass, including Regular, Plus, Industry, Patron and Under 25 passes.

Each pass includes only the benefits, events and entitlements specifically described in its product listing and confirmed at the time of purchase. Pass names alone do not guarantee admission to every festival activity.

Entry to particular events may depend on venue capacity, age classifications, access arrangements and any reservation requirements clearly communicated before purchase.

Where advance booking is required for a passholder to attend a screening or event, those requirements will be explained in the applicable product information or booking instructions.

Passes and tickets do not include travel, accommodation or personal expenses unless expressly stated otherwise in the product description.

Age-restricted or specially priced passes, including Under 25 passes, may require proof of eligibility in accordance with the conditions displayed when purchased.

Prices displayed on the LVFF website are quoted in pounds sterling (GBP) unless otherwise stated.

Any applicable taxes, mandatory booking charges or other compulsory fees will be disclosed before the customer confirms payment.

Payment methods available for a particular purchase are displayed at checkout. These may include PayPal and any other payment methods enabled by LVFF.

Payments are handled using the payment services identified during checkout. Use of those services may also be subject to the payment provider's own terms and privacy information.

A successful order will normally be confirmed through the checkout process and/or a confirmation email. Customers should retain their booking confirmation and transaction reference.

If a payment has been taken but no confirmation is received, please contact us before attempting another purchase.

Any currency-conversion charges or additional charges imposed independently by a customer's bank or payment provider are outside LVFF's control.

Customers are responsible for checking the screening or event details, including its date, time, venue, age classification and any relevant admission requirements.

A valid ticket, booking confirmation or other specified proof of admission may be required at the venue.

Attendees must comply with reasonable venue policies, applicable laws, age restrictions and legitimate instructions from festival or venue staff relating to safety and the orderly running of events.

Entry may be refused where reasonably necessary for safety, security, legal compliance or serious misconduct. Any entitlement to a refund will depend on the circumstances and applicable law.

We encourage attendees with accessibility requirements to contact us before booking. Confirmed venue access information and available accessibility provisions will be published with the relevant programme details.

Unless specifically advertised, festival tickets and passes provide access to physical events rather than online screenings.

LVFF aims to deliver its advertised festival programme, but screening times, venues, guest appearances, discussions and other arrangements may occasionally need to change.

We will make reasonable efforts to communicate significant changes to affected customers using the contact details supplied at booking.

If an event is cancelled, postponed or materially changed, we will explain the available options, which may include attendance at a rescheduled event, an alternative arrangement or a refund where appropriate or legally required.

Where a material change prevents us from providing what a customer purchased, their statutory rights to an appropriate remedy, including a refund where applicable, remain unaffected.

If a Festival Pass covers several events, the effect of a cancellation or material change will be assessed with reference to the benefits and services purchased. An appropriate refund or other remedy will be provided where required by law.

Attendees are encouraged to confirm event details before travelling.

Changes of mind

Tickets and Festival Passes for events taking place on specified dates or during a specified festival period are generally not covered by the usual 14-day cancellation right for online purchases of leisure services.

Customers who change their mind or can no longer attend are not ordinarily entitled to a refund, unless the applicable booking conditions provide otherwise or a legal right to a refund applies.

Cancelled or materially changed events

Where LVFF cancels an event or makes a material change to what was purchased, we will deal with affected bookings fairly and in accordance with applicable consumer law.

This may include a full or proportionate refund, depending on the circumstances, the product purchased and the benefits or services that have or have not been provided.

Transfers and name changes

Customers wishing to transfer a ticket or pass to another person should contact LVFF before the event.

Any restrictions on transfer or resale, and any applicable eligibility or identification requirements, will be governed by the conditions clearly communicated for the relevant product before purchase.

Refund enquiries

For refund or booking enquiries, email team@littlevenicefilmfestival.org with your booking reference and a description of the issue.

Approved refunds will normally be arranged through the original payment method where reasonably possible.

Little Venice Film Festival CIC welcomes voluntary financial contributions in support of its community-focused film festival activities.

Donations made through our website are currently offered as one-time contributions. A donation does not automatically provide festival tickets, passes, membership benefits or any other goods or services unless expressly stated.

Donations are generally not refundable simply because a donor changes their mind after payment has been processed.

If you believe you have made a duplicate, mistaken or unauthorised payment, please contact us promptly. We will review the circumstances and address any refund entitlement in accordance with applicable law.

Little Venice Film Festival CIC is a Community Interest Company. Donors should not assume that contributions qualify for Gift Aid or charitable tax relief.

Visit our Donate page for further information.

LVFF may offer access to a members-only online community featuring festival news, updates, interviews and other material.

The current LVFF Community membership is free to join. Membership does not automatically include paid Festival Passes, individual screening tickets or entry to events unless expressly offered.

Members are responsible for maintaining the security of their account credentials and for using community services lawfully and respectfully.

We may reasonably moderate community content and take proportionate action in response to serious misuse, unlawful activity or breaches of applicable membership conditions.

Members can manage their accounts using the available website account controls or contact LVFF for assistance.

The collection and use of personal information associated with membership is explained in our Privacy Policy.

Website content

Unless otherwise stated, material published on the LVFF website is owned by LVFF or used with permission from its respective rights holders. Unauthorised commercial reproduction or use of protected material is not permitted.

Our responsibilities

LVFF will exercise reasonable care and skill when providing its services. We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Attendees normally arrange their own travel, accommodation and other personal expenditure. Any rights to claim losses arising from a breach of contract or other legal obligation remain subject to applicable law.

Updates to these terms

We may update these terms to reflect changes in our services, procedures or legal obligations. Updated terms will be published on this page.

Changes will not retrospectively remove contractual or statutory rights attached to purchases already made.

Applicable law

These terms are governed by the law of England and Wales, without limiting any mandatory consumer protections or rights to bring legal proceedings in a court available under applicable law.

Questions or complaints

If you have questions about these terms, a purchase or the service you received, please contact LVFF. We will make reasonable efforts to investigate and respond.

Email: team@littlevenicefilmfestival.org

Contact page: littlevenicefilmfestival.org/contact-lvff